Skip to content

FAQ

How can we help you?

The Ice Rink is open daily from Thursday 28th of November until Saturday 28th of December excluding Christmas Day and Boxing Day. Selected dates & times:

Day                           Date                    First Session    Last Session      

Thursday              28th Nov                 2.00pm                  7.00pm 
Thursday 28th Nov – (NO 5pm Session)                     

 

Friday                      29th Nov               3.00pm                  7.00pm

Saturday               30th Nov                 11.00am                 7.00pm

Sunday                   1st Dec                   11.00am                 5.00pm

 

Monday                 2nd Dec                   5.00pm              7.00pm                 

Tuesday                3rd Dec                    CLOSED

Wednesday        4thDec                     3.00pm                  6.00pm

Thursday              5th Dec                    3.00pm                  6.00pm

Friday                   6th Dec                  3.00pm                  7.00pm

Saturday              7th Dec                    11.00am                 7.00pm

Sunday                  8th Dec                  11.00am                5.00pm 

Sunday 8th Dec. (ASN session 11.00am)

Monday                 9th Dec                 CLOSED

Tuesday                10th Dec                 CLOSED

Wednesday        11th Dec                   3.00pm                  6.00pm

Thursday              12th Dec                  3.00pm                  6.00pm

Friday                      13th Dec                3.00pm                  7.00pm

Saturday               14th Dec                 11.00am               7.00pm

Sunday                   15th Dec                11.00am               5.00pm 

Sunday 15th Dec (ASN session 11.00am)

 

Monday                 16th Dec                CLOSED

Tuesday                17th Dec                 CLOSED

Wednesday        18th Dec                  3.00pm                  6.00pm

Thursday              19th Dec                 3.00pm                  6.00pm

Friday                      20th Dec              3.00pm                  7.00pm

Saturday               21st Dec                 11.00am              7.00pm

Sunday                   22nd Dec              11.00am               5.00pm

 

Monday                 23rd Dec               11.00am               7.00pm

Tuesday                24th Dec                 11.00am               5.00pm

Wednesday        25th Dec                  CLOSED

Thursday              26th Dec                 CLOSED

Friday                      27th Dec               11.00am               7.00pm

Saturday               28th Dec                 11.00am               7.00pm

Tickets can be purchased online, up to 24 hours in advance or can be purchased from the Ice-Skating Box Office on site on the day, subject to availability.

You will save money when you buy online and are guaranteed your selected date and time. Online prices are 16+ £8.75 and under 16 £6.85. On the day, subject to availability prices are 16+ £9.75 and under 16 £7.85.

We don’t offer concession tickets for this experience.

There is a 20% discount on all ice skating tickets if you stay in any PA postcode area.

When purchasing online use discount code PXMAS2024 and the discount will automatically apply. On the day of your visit pop along to the Ice-Skating Box Office with your booking confirmation and proof of staying within the PA postcode area (letter, driving license, anything that has your postcode on).

When buying on the day, present proof of staying within a PA Postcode before you purchase your Ice-Skating ticket/s and the team will apply the 20% discount. This is subject to availability on the day and is available at the Ice Rink Box Office, situated next to the Ice Rink.

When redeeming your booking at the Ice Rink Box Office you will be issued with a voucher for hot chocolate’s /Churros. These vouchers can be redeemed at our Churros Unit situated near the Ice Rink.

Unfortunately tickets are non-exchangeable and non-refundable. In the event of the event being cancelled a full refund will be issued. If you are no longer able to come along you can gift your tickets to family and friends. There is no need to change the name on the booking.

Yes these come as part of your ticket, for smaller feet we have ice skating clips.

Skating aids are available on the day, subject to availability. These cost £3.00

The Ice Rink is fully under-cover and will be operational no matter the weather.

Yes, the Ice Rink is fully accessible for wheel chair users.

All under 8’s should be accompanied on the ice by someone over 16 at all times. Under 12’s must have a parent or guardian over the age of 18 present within the skate centre during the skating session.

The Ice Rink is under cover, however please wrap up warm for the weather.

Skating sessions start on the hour (during our opening times), skating sessions last 45 minutes. Please arrive in plenty of time to redeem your ticket and ready yourself for the ice.

Yes there will be a first aider available on site throughout the event.

There are two ASN sessions available to book online. The ASN dates and session times are Sunday 8th December 11.00am & Sunday 15th December 11.00am. These sessions will work on a reduced capacity, toned down sound & lighting to make for a more enjoyable and comfortable skate. If you stay within any PA postcode area use online discount code PXMAS2024 to receive a 20% discount on your total order.

No problem, please go to the Ice-Rink Box Office on the date and time of your booking and the team will retrieve your booking. Please arrive early to allow us time to retrieve and redeem your booking.

Where possible we will accommodate requests for accessible skating within existing skate sessions. Where specific requests are received that cannot be accommodated within these sessions, additional sessions will be offered out with these times so that a maximum number of customers can participate in the experience